Business Process Automation (BPA)
Business process automation combines electronic document management services with workflow technology to automate key business processes. The continuous refinement and improvement of processes enables organisations to be more efficient, agile, productive and, ultimately, more profitable.
Where documents come into an organisation – for example email, fax, web traffic or post – they can be seamlessly and automatically interpreted and merged into work streams. This means you can process everything consistently and efficiently regardless of what channel the data originally arrived through. Internal departments such as HR or Finance are all using different processes and in the majority of cases, these processes are gated by the use of paper.
ChartaPorta analysts will map these processes and clearly define where the bottlenecks are and the positive impact, both from the financial and user productivity standpoints, that change can have.
Our experience and business expertise enable us to devise the most efficient solution, automating as much of the process as possible, saving you time and money.
How Do We Do It?
As with any new technology, adopting process automation requires an investment of time and resources, as well as a commitment to change. Perhaps the hardest aspect of process automation is choosing which process to start with.
Let’s start with the basics. The first rule of thumb is that a process must be rules-based and definable to be automated. These types of processes are most often data-driven and lend themselves to tedious and repetitive tasks commonly associated with processes in HR Services, Finance and Accounting, IT Services and Supply Chain operations.
To help you determine which of your rules-based processes will offer the most value from process automation, ChartaPorta will assess and analyze each process based on these 4 criteria:
The Human Factor
- Which processes take up a large percentage of my employees’ time?
- Which processes require a high percentage of dedicated staff?
- Which processes require hiring of additional staff during seasonal spikes in workload?
- How many steps are involved in the process (both user steps and integration steps)?
- Does it include critical functions, and how will my GRC (Governance Regulation and Compliance) regime be impacted?
- How many different applications does the process use end-to-end?
- Are there decision-points within the process that require human intervention?
- What is the estimated delivery time to develop the automation scenario?
- How often does the process get changed?
- How much does it change?
- What is the lead time for change?
Return on Investment (ROI)
The purpose of the ROI metric is to measure, per period, rates of return on money invested in a solution in order to decide whether or not to undertake an investment.
Choosing which processes to automate isn’t easy; however, the closer you get to understanding your processes, the sooner you can create the ideal automation scenario for achieving success. ChartaPorta will work with your line of business to agree which process should be focused on and from there and following further consultation, analysis and costing, a full recommendations proposal will be provided.